The Manco Group has established a company-wide culture which is dedicated to providing the highest quality products and services to our customers.
All staff are dedicated to their work and apply their high level of technical expertise and training to craft a superior range of products and services that achieve complete customer satisfaction and comply with all compliance, regulatory and statutory requirements. Our mission is to achieve customer satisfaction by providing a wide range of solutions that are based on leading-edge design, advanced production processes and rigorous quality control.
To support these commitments, we have chosen to align its Quality Management System to conform with the requirements of International Standard ISO 9001:2015.
The Quality Management System is backed by a dedicated program of Continuous Improvement Thinking of all processes, guided by a Quality Assurance Manager and supported by the Managing Director for the adoption of a Continuous Improvement philosophy across the company.
Our company objectives are:
Supplying our customers quality products, to the highest standard, in the agreed time;
Supplying our customers’ engineered products, designed to suit the agreed requirements of the application, using the most technically advanced products, at the most competitive price possible;
Supplying quality after sales services, by providing trained technical staff, in an agreed period of time, anywhere in the world;
Providing comprehensive stockholding of spare parts to ensure our customers have full back up on the products we have supplied;
Ongoing training for our customers and to our staff, by providing quality training programs; and
Ensuring that customer and regulatory requirements are met.
All employees apply their full support to this policy and commit to providing products and services, which will meet or exceed the expectations and needs of our customers.
Compliance with the requirements of the company Quality Management System is mandatory for every Manco Group staff member. This policy is reviewed and evaluated on an annual basis.
At Manco Engineering Australia our focus will always be on great service, quality, innovation, ethical, environmental performance and being socially responsible in what we do.
The excellence of our products brings significant use and benefits to end users, and we are proud of our products’ contribution to the well-being of the environment.
We understand the impact our business has on the environment and we have identified significant aspects which include but are not limited to:
- Minimising waste produced in our operations;
- Being cognizant of waste management for the end of product life;
- Segregating and Recycling waste from our manufacturing operations;
- Being efficient in our use of energy resources for all our operations;
- Carefully store, use and handle any substances that could potentially cause pollution; and
- Ensuring that those working on our behalf adhere to the high standards we maintain ourselves.
The management of Manco Engineering & Equipment Co Ltd. ensures that all staff understand their respective obligations relative to their work requirements, is committed to reducing our environmental impact, and continually improving our environmental performance as an integral part of our business strategy and operating methods.
We understand the impact our business has on the environment and we have identified significant aspects which include but are not limited to:
In meeting this commitment management will:
- Continually improve and monitor our environmental performance;
- Continually improve and reduce environmental impacts;
- Annually review the environmental performance in the Environmental Policy; and
- Strive for the prevention of pollution.
In line with our policy, it is expected that we individually remember to:
- Consider the environmental impact of our operational;
- Minimise the usage of all materials and avoid unnecessary waste;
- Place recyclable waste in the appropriate bins supplied;
- Report any chemical spills immediately and follow the clean-up procedure; and
- Do not allow any hazardous substance to enter the stormwater system or general waste bins.